01 / Start with customer service

Email service@havelloan.com with your order number, checkout email and reason for the request. For damage, a defect or an incorrect item, include clear photos of the item and packaging where possible. Please wait for instructions before mailing anything so the return can be routed correctly.

02 / Eligibility & item condition

Eligibility and any applicable time limits depend on the terms shown for your purchase, the product’s condition and applicable consumer law. Items should generally be returned with included components and packaging where reasonably possible. Used, altered, damaged after delivery or incomplete items may not qualify except where law requires otherwise.

For baby-care or hygiene-related products, additional restrictions may apply where permitted by law and disclosed for the relevant product. Ask us before opening or using an item if you are unsure.

03 / Damaged, defective or incorrect items

Contact us promptly with order details and photos. We will review the information and explain available resolutions, which may include a replacement, refund or another remedy depending on the circumstances and applicable law. Retain packaging until the request has been reviewed where practical.

04 / Return steps

05 / Refund review, timing & shipping costs

After an approved return is received or an issue is otherwise resolved, we will review the request and notify you of the outcome. Approved refunds are generally issued to the original payment method unless another method is agreed or required by law. Posting time depends on the payment provider or financial institution.

Return-shipping responsibility and any applicable cost will be explained with the return instructions, subject to law and the reason for return. Original delivery charges are handled under purchase terms and applicable consumer protections. Nothing here limits rights that cannot be excluded by law.

Questions? Contact Us or email service@havelloan.com.