01 / Information we may collect

Depending on how you interact with the store, information may include your name, email, phone number, billing or delivery address, order details and support messages. Technical information may include device and browser details, approximate location, pages viewed and cookie or similar identifiers.

Payment data is submitted through checkout to the relevant processor. Please do not send full card credentials through customer-service email.

02 / How information is used

• Process, confirm, fulfill and support orders.
• Respond to product, delivery, return and customer-service questions.
• Operate, secure and improve the store and understand site use.
• Help detect fraud, misuse or security incidents.
• Meet legal, tax, accounting and regulatory obligations.
• Send marketing where permitted and where you have not opted out.

03 / When information may be shared

We may share relevant information with service providers that help operate the store, including Shopify, payment processors, fulfillment and delivery providers, customer-support tools, analytics or marketing services where used. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer.

Providers receive information needed for their assigned role and may process information under their own terms and privacy notices.

04 / Cookies and similar technologies

Cookies and similar technologies may keep the site working, support checkout, remember preferences, measure performance and, where enabled, provide analytics or advertising. You can manage cookies through your browser settings and any consent controls offered on the store. Blocking some cookies may affect site functions.

05 / Retention, protection & international processing

Information is retained as reasonably needed to provide services, maintain order records, resolve disputes, meet legal obligations and protect the store. Retention periods depend on the type and purpose of the information. We use measures intended to protect information, but no internet transmission or storage method can be guaranteed completely secure.

The company is based in China, while customers and service providers may be in other regions. Information may be processed across borders subject to applicable legal requirements and safeguards.

06 / Your choices and privacy requests

Depending on your location, you may have rights to request access, correction, deletion, portability or restriction of certain information, or to object to certain processing. Unsubscribe from marketing emails using the link in the message. To make a privacy request, email service@havelloan.com; we may need to verify your identity.

07 / Children & policy changes

The store is intended for adults making purchases or inquiries. We do not knowingly seek personal information directly from children. If you believe a child has provided information, contact us so we can review it.

We may update this policy when practices or legal requirements change. The latest version will appear here. For questions, contact service@havelloan.com.