HAVELLOAN™ / CUSTOMER SUPPORT
We’re here to help.
A thoughtful support experience starts with the right details. Choose the channel that works for you, then share enough context for us to understand what you need.
CARE, MADE CLEAR
Choose your support channel
service@havelloan.com
Best for product details, order records, photos and return requests.
+86 13095881218
Call during customer service hours: 8:00 AM – 10:00 PM.
Send a request we can act on
Please do not send full card numbers, passwords or one-time authentication codes through email or phone.
What our team can help with
- Product features, configurations and package information
- Order status, address corrections and delivery questions
- Return, refund or damaged-item requests
- Payment, privacy and website-use questions
Common questions are covered in the FAQ. For delivery or returns, see the Shipping Policy and Return & Refund Policy.
Customer service hours
Our customer service hours are 8:00 AM – 10:00 PM. If you contact us outside these hours, email your request so our team can review it during service hours.
When discussing an existing order, please use the contact details associated with that purchase. This helps protect your order information.
Company information
Havelloan™ is owned and operated by Changsha Yezizishu Network Technology Co., Ltd.